Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@timekeeperspt.com .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

If the item is not in perfect conditions, please send us an e-mail so we can find the best solution for you.

You can always contact us for any return question at info@timekeeperspt.com .

Return costs
As part of our commitment to environmental stewardship, we aim to reduce returns. Kindly consider your purchase thoughtfully and review the precise measurements of the items before placing an order to minimize unnecessary returns. If a return is necessary, please note that you are responsible for the return shipping costs. To lessen your environmental footprint, we suggest reusing the original packaging for your return.

Note: The only circumstance in which we will handle postage costs is if the item is faulty or has been incorrectly shipped

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@timekeeperspt.com .